FAQ's


1.Ordering

  • 1.1 - How do I order?
    Shop for the item you wish to purchase, click "Add To Cart" and then click "Check Out". Ensure that all information is correct before confirming your purchase and payment.
  • 1.2 - I have a problem adding an item to my shopping cart?
    You will only be able to add an item to cart as long as it's available and in stock.
  • 1.3 - How do I pay for my orders?
    We accept all major credit and debit cards such as Mastercard, VISA.
  • 1.4 - Can I pay for my order in instalments?
    We currently offer Clearpay and Klarna.
    (check out as 'guest' if neither option appears).

  • 1.5 - Can I amend my order?
    Unfortunately we are unable to amend an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check over your order before placing it.
  • 1.6 - I have a discount code, how can I use it?
    Add Item to Cart and click "My Cart" and then click "Discount Code", enter the code in the box and then check out to payment method.
  • 1.7 - How will I know if my order is confirmed?
    After you have placed your order, you will receive an acknowledgement message on screen and an e-mail from us to confirm that your order has been successful. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified.
  • 1.8 - Colour Disclaimer
    Actual product colour may vary from the images shown. Every monitor or mobile display has a different capability to display colours, and every individual may see these colours differently. In addition, flash or lighting conditions at the time the photo was taken can also affect the image's colour and preference.

 

2.Delivery

  • 2.1 - When will my order be dispatched?
    Orders placed 'before 12pm' will be dispatched the same working day.
    Orders placed 'after 12pm' will be dispatched the next working day. (excludes weekends and bank holidays)
  • 2.2 - How long will it take for me to receive my order?
    United Kingdom - Next Working Day*.
    Northern Ireland - 2-3 Working Days*.
  • 2.3 - How can I track my delivery?
    Click Here To Track You Parcel
  • 2.4 - Shipping options and rates?
    These are calculated on checkout.
  • 2.5 - I've provided the wrong shipping details at checkout?
    All orders will be sent to the address provided at checkout by the customer. It is the customers responsibility to provide accurate shipping details before confirming their purchase. Unfortunately, once the order has been placed, we are unable to amend shipping details and it is then between the customer and the shipping carrier to resolve a solution.
  • 2.6 - I’ve purchased the wrong size!?
    It is the customers responsibility to follow the size guide before purchasing. "Start A Return" and we will assist you accordingly.
  • 2.7 - I’ve received an incorrect item, what should I do?
    We apologize for sending you the wrong item. "Start A Return" and we will assist you accordingly.
  • 2.8 - I’ve received a faulty item, what should I do?
    On rare occasions if you have received a faulty item from us. "Start A Return" and we will assist you accordingly. (photo & video evidence of the fault must be sent to us via email within 5 days of receiving your item.
  • 2.9 - Attempted Delivery? Undelivered Parcel?

    Your delivery will be attempted up to 3 times with DPD. If the delivery fails then DPD will automatically return to back to sender and we will issue a refund.

 

3.Returns Center

    • 3.1 - How do I Return my Item?
      Click Here to start the return process.
    • 3.2 - Return Request 'Accepted', What Next?
      If your return request is 'Accepted', you will receive shipping instructions via email (check spam/junk folder).
    • 3.3 - Return Request 'Rejected', What Next?
      If your return request is 'Rejected', your request has failed to meet our Returns Policy and unfortunately we cannot offer a return for the item.
    • 3.4 - I have Returned an Item for Refund, What Next?
      Our returns department will inspect the item(s) and if it meets with our returns T's & C's, we will proceed with your refund (allow 5-10 working days to process back to the original payment method). Orders received outside our 14 day returns policy, store credit totaling the same value of the items will be sent to the registered email address of the customer.
    • 3.5 - Shipping Charges?
      The customer is responsible for return shipping charges (we advise using a delivery service that insures you for the value of the item and obtain proof of postage).
    'This does not affect your statutory rights'